Service offering

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a package of tangible and intangible technological resources designed to provide specific IT functionality to help people achieve their desired outcomes

Glossary: Service provider
a group of people that work together and allocate resources to maintain and support a service offering and make it available to users
Glossary: User
an individual who utilizes a service offering
Glossary: Service relationship
the cooperation between a service provider and a user that allows a service offering to be utilized as intended
Glossary: Service request
Glossary: Service offering team