Service provider

a group of people that work together and allocate resources to maintain and support a service offering and make it available to users

Glossary: Service relationship
the cooperation between a service provider and a user that allows a service offering to be utilized as intended
Glossary: Service catalog
the collection of information technology capabilities made available to users by an organization’s service providers organized into a hierarchy of service categories, services, and service offerings
Glossary: Service request
Glossary: Service offering team
Glossary: Service owner