The Enterprise Service Management Office (ESMO) supports the professional growth of campus IT staff by providing education and resources grounded in the ITIL framework, the leading global standard for IT Service Management (ITSM). This page is designed to help you learn more about ITIL practices, principles, and key concepts that guide our campus approach to service management.
Getting started with ITIL®
Learn the basics about the ITIL® framework through free LinkedIn Learning training courses.
Intro to Service Management with ITIL®4
This course, created by Dion Training, and introduces the concepts or service management and the ITIL®4 framework.
What is ITIL® Foundation 4?
In this course, get a first look at the ITIL® 4 Foundation exam. ITIL® Expert David Pultorak provides a high-level overview of ITIL® 4, as well as how updates to the framework affect the ITIL® Foundation certification exam.
Learning ITIL®
In this course, David Pultorak introduces you to ITIL, covering the basics of both current versions of this popular approach to IT service management: ITIL® v3 and ITIL® 4.
Take the next step with ITIL®4 Foundation training
The ITIL® 4 Foundation certification, offered through PeopleCert (formerly Axelos), is the global standard for best practices in IT service delivery. As an EDUCAUSE member institution, our university is eligible for exclusive discounts on both training and certification through EDUCAUSE’s partnership program.
Deepen your expertise with advanced training
Learn about advanced training for ITIL® 4 and other service management frameworks. Resources include options like Pink Elephant’s Integrated Service Management, as well as other specialized training paths for those looking to build on foundational knowledge.